Last Updated: June 9, 2026

DesignSense ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit inquiries, schedule consultations, or engage us for web design and development services.

1. Important Information and Who We Are

For individuals in the European Economic Area (EEA) and the United Kingdom, DesignSense operates as the "Data Controller" under the General Data Protection Regulation (GDPR).

If you have any questions about this Privacy Policy or wish to exercise your legal data rights, don't hesitate to contact our team via email at designsenseagency@gmail.com.

2. The Data We Collect

We only collect data that is strictly necessary to deliver polished, high-converting websites and maintain transparent project communication. This includes:

• Identity & Contact Data: Your first name, last name, email address, company name, and phone number when you submit a project inquiry or book a meeting.
• Technical & Usage Data: Your IP address, browser type, operating system, and data on how you interact with our website pages.
• Project & Discovery Data: Any details regarding your brand, goals, and business requirements that you choose to share with us during discovery.

3. How We Collect Your Data

We use trusted, industry-standard tools to gather data seamlessly across our digital pipeline:

• Webflow: We use standard Webflow forms to securely capture your inquiry and discovery details.
• Calendly: When you schedule a strategic consultation, your appointment details are collected and processed via Calendly.
• Google Analytics: We use automated cookies to track website performance, visitor actions, and loading speeds so we can continuously optimize our site experience.

4. Purposes and Legal Bases for Processing

Pursuant to the GDPR and global data privacy standards, we only process your personal data when we have a valid legal framework to do so:

To Register Prospective Clients & Execute Agreements: We process your Identity and Contact Data to respond to your project inquiries, manage updates, and execute our service agreements. This processing is necessary for the Performance of a Contract to take steps at your request before agreeing, and to fulfill our obligations under that contract.

To Schedule & Manage Consultation Calls: When you book a strategic session, we process your Identity, Contact, and Scheduling Data to properly scope your project roadmap. This is processed under the Performance of a Contract to ensure we prepare for your discovery phase accurately.

To Optimize Website Performance & Conversion: We process Technical and Usage Data via automated cookies to monitor site security, analyze visitor behavior, and track loading speeds. This is driven by our Legitimate Interests to maintain a secure, fast-loading platform that is optimized for business growth.

To Comply with Legal & Regulatory Obligations: We may process your Identity, Contact, and Financial Data to fulfill statutory laws, maintain corporate registers, or comply with financial and tax reporting requirements.

5. International Data Transfers

Because DesignSense operates globally and serves international clients, your data may be transferred to and processed in countries outside of your home jurisdiction.

When we transfer personal data globally, we ensure a similar degree of protection is afforded to it. For data originating in the EU or UK, transfers to third-party service providers (such as Google LLC, Webflow, or Calendly) are protected by standard contractual clauses (SCCs) approved by the European Commission, ensuring your privacy rights remain secure.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We only share essential data with trusted service providers necessary to manage our agency operations:

• Infrastructure & Hosting Providers: Webflow and Framer (for website hosting and secure form processing).
• Analytics Systems: Google Analytics (for performance and conversion tracking).
• Operational Tools: Calendly (for meeting scheduling) and our integrated communication, CRM, or accounting software.
• Legal Obligations: Competent authorities if required by law to defend our legal rights or prevent fraud.

7. Data Retention

We store your personal data only as long as necessary to fulfill the purposes we collected it for:

• Contractual Data: Retained for the duration of our business relationship and project delivery.
• Legal & Tax Claims: Retained until the expiration of the local statute of limitations for legal claims or tax audits.
• Inquiries & Marketing Leads: Retained until the operational purpose is achieved, or until you request its deletion or object to processing.

8. Your Legal Rights

Depending on your geographic location (including the EU under GDPR), you have specific rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we update or correct inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): You can request that we permanently delete your data when it is no longer required for contractual or legal obligations.
• Right to Object / Restrict Processing: You can object to our processing of your data based on legitimate interests, or request that we temporarily restrict operations on your data.
• Right to Data Portability: You can request the transfer of your automated data to another service provider.

To exercise any of these rights, please contact us directly at our designated agency email. If you are in the EU and believe our processing violates data protection laws, you have the right to lodge a complaint with your local supervisory authority.

9. Cookies and Tracking

 You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or fail to function with optimal performance.

10. Governing Law

This Privacy Policy, our data practices, and any disputes arising from your use of our website or services are governed exclusively by the laws of Pakistan. Any legal proceedings or claims related to this policy must be brought before the competent courts of your local jurisdiction in Pakistan.